Shipping policy

Shipping Policy

Effective Date: 30 July 2026

Thank you for shopping with Viperbeast. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Order Processing

Orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive an order confirmation and shipping confirmation via email or SMS, where applicable.

2. Shipping Time

Estimated delivery times are:

Standard Delivery: 3–7 business days
Remote or rural locations: 5–10 business days

Delivery times are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment.
Any free shipping offers will be clearly mentioned on the website.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number (where available) to monitor your shipment.

5. Delivery

Please ensure that your shipping address and contact details are accurate.
Viperbeast is not responsible for delays or failed deliveries caused by incorrect shipping information provided by the customer.

6. Delayed or Lost Shipments

While we work with reliable courier partners, delays may occasionally occur. If your order has not arrived within the estimated delivery time, please contact our support team, and we will assist you in tracking your shipment.

7. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with your order number and clear photos of the item and packaging. We will review your request and provide an appropriate resolution.